Today's Penny Arcade newspost, "The Great Divide", referenced without linking Lost Garden's "Soul Bubbles: A classic game ill treated by expert reviewers". I think it's an insightful analysis not only of "expertise bias," as they term it, but the essence of gaming as a medium:

There is a big question if games work well as empathic media. Their stories are weak, characters flimsy and their exploration of universal truths are usually laughable. Instead, games tend to be strongest when they focus on learning, exploration and first time experiences. Games, more than any other media, are less about reacting and more about changing who we are.